FAQ

Booking: the flight search
When searching for a flight, you can determine your individual flight search criteria:

Departure and destination airport
After selecting your destination airport, you will be provided with the appropriate departure airports. This obviously also works vice versa if you enter your departure airport first.
All flight combinations which can be reserved are therefore shown with a view and a "click".
If you wish to reset the "All Departure Airports" & "All Destination Airports" display, please select one of these settings.
We have made additional region selections available to you at the end of the alphabetical list of departure and destination airports. With this selection, you can have combinable departure and destination airports (open-jaw flights) displayed.

Flight date
With our detailed calendar, you have an immediate overview of the complete bookable flight program and can determine your flight date with two clicks. Choose the month first and then click on the required flight day on the calendar page. The selection can obviously be changed just as easily in the same way.

Flight class
As well as Condor Economy Class, we also offer you the option to enjoy the special service and features in Comfort Class on any Condor long-haul flight.
And with effect from 1.11.2008, we have also been increasing our offer with the new Premium Economy Class on many long-haul flights; this gives you more leg room and service than with Economy Class for a small additional charge.
Everything you need to know about our Comfort Class and the Premium Economy Class.

Tariff class
All displayed flight offers are based on the Base rate. For greater flexibility e.g. if you need to change or cancel your flights, you can add the Flex Relax package during the course of your booking.
The Special Rate tariff is available for flights in association with special offers. The Flex Relax package is not available with the special offer tariff; cancellations and reimbursements are not possible, and flight details cannot be changed.

Passengers
Very important: please enter the exact number of passengers here! Please also ensure that the ages of the children and babies must still meet the requirement on the flight date.

Finding a flight
Have the available flights displayed for your flight search criteria.

Booking: selecting the search results
We are only satisfied after we have been able to make you an attractive flight offer.
This offer should obviously perfectly match your selection made in the flight search criteria. In addition, we also show you alternative dates before/after your required flight dates as it is possible that we can make you a better offer a few days before/after your required dates. Should there not be an appropriate offer in our flight schedule for your flight date or should the corresponding flights already be fully booked, we offer you the search result which has the slightest deviation from your required dates. Displayed prices are for one adult, and represent the one-way full price including service and miles. We have placed a smiley face next to flights with a Condor special price.

Price details
The price details include details of the individual ticket prices. Should your flight query include additional passengers, the individual ticket prices per person will also be stated here.
Condor offers various tariffs which are based on various tariff conditions. By clicking on the tariff link you will receive information on the tariff conditions having validity for your requested flight booking. An additional link leads to the terms of business from all of the tariff condition pages.

"To Booking" button
You have determined the offer you require? Then continue "to the booking" with a click of the mouse.

Booking: the overview
We will repeat the main points of your chosen flight booking in the summary "Your flight details".

Flight details
Here, you are provided with all of the relevant flight information: e.g. aircraft type, flight number, route, flight time, etc.

Tariff Notes
Condor offers various tariffs which are based on various tariff conditions. By clicking on the tariff link you will receive information on the tariff conditions having validity for your requested flight booking. An additional link leads to "Conditions of Carriage/Standard Terms of Business" from all of the tariff condition pages.

Flex Relax
When booking a Base Rate we give you the option of adding a Flex Relax package which offers you greater flexibility e.g. if changing your booking or in the event of cancellation etc.

Change search and selection
You can at all times change your search criteria or selection within the booking steps. With the corresponding links, you can go back one booking step. The "back" button takes you back to the previous step in the booking process.

Passengers
The names of the passengers and the ages of children and babies are required for your required flight booking.

The Security Server Software (SSL) used by us is an encryption process which is recognised on the Internet. The encryption of your data comprises the Login data, the complete customer data including the credit card data and the booking data.

You are shown the encryption of your data by a closed padlock in the browser.

Booking: the booking
We obviosuly require some information from you in order for a booking to be possible. Please also refer to our “Conditions of Carriage/Standard Terms of Business” (item 1.6.) and “Data protection declaration”. Should you have made previous bookings with us and have saved your customer data with your Login and password, your data is automatically displayed after you have logged in. You can obviously still change the information.

Forms of Payment
Flights booked online can only be paid for by credit card (Eurocard/MasterCard, Visa or American Express). The entire ticket price is immediately charged and the travel documents are sent out. For more information, please see our Conditions of Carriage/Standard Terms of Business.
For greater security, when authorising the credit card we check the credit card number and expiry date, and also the international CVC or CVV safety code (Cardholder Verification Code/ Value) as an additional safety feature. This is a 3- or 4-digit code in the signature box on the back of the credit card, or on the front of the card above the credit card number.
When paying by credit card, some card issuers may charge an additional fee for the booking.

NOTIX - Ticketless flying
You no longer need tickets for flights booked on Condor.
The exceptions are flights with connections via Deutsche Bahn that have not been booked online or through our Service Center.
Everything you need to know about Ticketless flying.

Booking
You send your booking by pressing the "book now" button. You will then be issued with a booking confirmation with all of the flight data, your customer number and the special booking number for this flight. Please print this confirmation out and store it carefully in case there should be any questions.
After completing the booking, you will be sent an additional booking conformation to the e-mail address stated in your customer data. This inlcudes additional flight-related data such as the baggage allowance, etc. Please ensure that you receive this e-mail. Please contact our Service Center should this not be the case.

Please contact us if your have any additional questions. Our hotline is available 24 hours a day.

Condor Service Charge & Fuel Surcharches
For all Bookings made from November 1, 2009 via www.condor.com the following charges and surcharges (per person and route) depending on the flight are being made:

	Route Service Charge Adults & children from 2 - 11 years of age Fuel surcharge Shorthaul 3 € 25 € Mediumhaul 3 € 35 € Longhaul 3 € 80 €

Examples for the different flights departing from Germany:

	Shorthaul Mediumhaul Longhaul Baleares Egypt Africa/Indian Ocean/India Bulgaria Canary Island Alaska/Canada Greece Marocco Brasil Italy Madeira Carriean/Central America Spain continental Cyprus Cuba Turkey Maledives/Sri Lanka Mexico Thailand USA

Depositing tickets
You no longer need tickets for flights booked on Condor.
The exceptions are flights with connections via Deutsche Bahn that have not been booked online or through our Service Center.
Everything you need to know about Ticket Deposit.

Seat and XL Seat booking
You can book your favourite seat on the aircraft or an XL seat with extra leg room with just a few clicks on the Condor website. Immediately after completing your online flight reservation you can book your desired seat or afterwards with the Special Services option. For further information or to check out our current prices, click on the Seat Reservation and XL Seat pages on the Condor website.
 Contact

Miles & More
As Condor is a partner of the Miles & More programme you can use your collected miles easily - e.g. reserve a seat in the Condor Comfort Class or reach your final destination even less priced with the Lufthansa programme "Fly Smart flight awards".
 Contact

Baggage
Please refer to the information on hand baggage/baggage allowance. The baggage category also contains information on excess baggage, sports equipment, transporting pets etc.

Cuba tourist cards/departure tax
The costs for the Entry Card are not included in our flight prices for Cuba. Further information on Cuba tourist card/departure tax.

Travelling to the U.S. and Canada
Everything worth knowing and important information on traveling to the U.S. and Canada.

Information on the EU black list
Travel agencies, tour operators and airlines are required to keep the official black list (Protecting European skies from unsafe airlines) updated and available to customers at all times.
 Details

Data Protection
We use secure technology and your data is processed in accordance with the Federal Data Protection Act.
The Security Server Software (SSL) used by us is an encryption process which is recognised on the Internet. The encryption of your data comprises the Login data, the complete customer data including the credit card data and the booking data.You are shown the encryption of your data by a closed padlock in the browser.

 More information on data protection

Rev.: 27.01.2009, subject to change without notice